The Repeat Offender Program (ROP) was created in 2013 as a rental registration program for properties with multiple code violations. The intent of City Council in passing this ordinance and its amendment (Ordinance No. 20130926-012 (en español); Ordinance No. 20141120-003) was to ensure Austin renters are living in properties that meet minimum health and safety standards, as defined by the International Property Maintenance Code (IPMC).
You can read the 2020 Repeat Offender Program Audit Report in both English and in Spanish.
Maps & Data
Repeat Offender Registrations—shows a map of the ROP Registrations List displaying properties currently registered in the Repeat Offender Program
Citizen Connect—shows all code complaints in the City by address, case number, or region
Renters & Residents
Submit a complaint
Online.
Download the app.
Dial 3-1-1.
Check the status of a complaint
Email.
Dial 512-974-2633 (CODE).
Priority levels explained
Find a Notice of Violation on the ROP Dashboard
Retaliation protection
In English.
In Spanish.
Owners & Property Managers
ROP Education Packet — Learn about information and resources available to help you get to know the program requirements and ensure your property stays safe. Download the ROP Education Packet (PDF 3.1MB).
Criteria — Properties are required to register with the Repeat Offender Program when one of the three criteria below is met during a 24-month period.
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Two or more separate notices of violation not corrected within the allotted time. 
Five or more separate notices of violation—of any type—issued on separate days regardless of whether they were corrected or not. Two or more citations
Fees — $660 per year for rental registration within the Repeat Offender Program.
Registration form (PDF 124.8KB) — must be submitted within 14 days of notification.
What to expect as an ROP property — once a property is required to register, that property will begin to receive periodic inspections. These inspections may occur once a year.
Suggested common area signage — this signage meets the requirements of the ordinance. If a sign company needs alternative formats, please contact us.
Suspension and Revocation — a property may have its registration suspended or revoked. Suspension or revocation of a rental registration prohibits a property from leasing vacant units until the property is brought into compliance.
- Memorandum to City Council
- Presentation for property owners registered in Repeat Offender Program
Suspension and Revocation process